LVP88 Privacy Policy – Personal Data Protection for Malaysian Players

Introduction

LVP88 is an online sports betting and casino platform operating for Malaysian players. We take player privacy very seriously and are committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This Privacy Policy describes the types of personal data we collect from you, how we use it, who we may share it with, and your rights as a data subject. This document should be read alongside Terms & Conditions LVP88 for a comprehensive overview of your relationship with our platform.

If you are under 18 years of age, you are not permitted to use the LVP88 platform and we will not knowingly collect any data from minors. Should we discover that data from a minor has been collected inadvertently, it will be deleted immediately.

Personal Data We Collect

LVP88 collects various types of personal data depending on how you interact with our platform. The data collected falls into two main categories:

Data you provide directly:

• Registration information: Full name, date of birth, email address, mobile number, and account password.
• Identity verification (KYC) information: Identity card number (MyKad), copies of identification documents, identity verification selfie and proof of residential address.
• Financial information: eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account details, FPX details, and other payment information required to process deposits and withdrawals in Malaysian Ringgit (MYR).
• Communications: Support chat records, emails, and all correspondence with the LVP88 team.

Automatically collected data:

• Technical data: IP address, web browser type, device operating system, screen resolution and application version.
• Usage data: Pages visited, session duration, games played, betting markets selected, and platform usage patterns.
• Location data: General location information derived from your IP address for eligibility verification and compliance purposes.
• Cookie data: Information collected through cookies and tracking technologies as described in Section 6.

How We Use Your Data

LVP88 uses the personal data collected for the following purposes, all aimed at delivering the best possible experience for our Malaysian players:

• Account management: To create and manage player accounts, process registrations, and verify player identity through the KYC process.
• Financial transaction processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, DuitNow, FPX and other Malaysian payment methods in MYR.
• Service provision: To grant access to all games and betting markets on LVP88, including live casino, table games, slots, Malaysia Super League and EPL football betting, cricket, badminton, and e-sports.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any other suspicious activity.
• Customer support: To respond to enquiries, resolve complaints, and provide technical assistance to players.
• Marketing & promotions: Sending information about LVP88 bonuses, promotions, and the latest offers via email, SMS, or app notifications — only to players who have given their consent.
• Legal compliance: To fulfil applicable legal and regulatory obligations related to the operation of the betting platform.
• Platform improvements: Analysing usage patterns to continuously improve the functionality, design and performance of the LVP88 platform.

Data Sharing with Third Parties

LVP88 does not sell or rent player personal data to any third party for marketing purposes. However, we may share your data in the following limited circumstances:

• Payment service providers: Required transaction information is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX providers to process your deposits and withdrawals.
• Game software providers: Required gameplay data is shared with casino and sports platform providers to ensure smooth operation of games.
• Identity verification services: KYC data may be shared with approved third-party identity verification service providers for verification purposes only.
• Legal authorities: LVP88 will disclose player data when required to do so by law, court order, or direction from a legitimate law enforcement agency.
• Business transfers: In the event of a merger, acquisition, or sale of LVP88 assets, player data may be transferred to the receiving entity, subject to equivalent privacy protections.

All third parties that receive LVP88 player personal data are required to adhere to strict data protection standards and may only use such data for the purposes specified in their agreement with LVP88.

Data Security

LVP88 implements a range of technical and organisational security measures to protect player personal data from unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL encryption: All data transmitted between your browser and LVP88's servers is protected with 256-bit SSL encryption.
• Data-at-rest encryption: Sensitive data stored in our databases is encrypted using the AES-256 standard.
• Strict access controls: Only authorised LVP88 staff with a legitimate business need are permitted to access players' personal data.
• Continuous monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or attempted intrusions.
• Regular security audits: LVP88 conducts regular internal and external security audits to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an additional layer of protection on their accounts.

Cookies & Tracking Technologies

The LVP88 platform uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and personalise the content displayed to you. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect the functionality of the LVP88 platform and your gaming experience.

Your Rights as a Data Subject

As an LVP88 player and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the LVP88 privacy team by email at privacy@lvp88.com. We will process your request within 30 calendar days of receipt.

Data Retention & Deletion

LVP88 retains player personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law:

• Active account data: Retained for the duration of your active account and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian financial legal requirements.
• KYC records: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering (AML) requirements.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics data: Anonymised usage data is retained for up to 3 years for platform pattern analysis purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised using approved methods. You may request early deletion of your data, subject to a review of any applicable legal obligations.

Third-Party Links

The LVP88 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the LVP88 platform and does not cover the privacy practices of those third-party websites or services.

LVP88 is not responsible for the content or privacy practices of any third-party websites that may be linked from our platform. We recommend reading the privacy policy of each website you visit separately to understand how your data is handled by them.

Changes to This Privacy Policy

LVP88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any material changes through:

• In-platform notification on LVP88 upon your next login.
• Notification emails are sent to your registered email address.
• Updates the "Last updated" date at the top of this page.

Your continued use of the LVP88 platform after any changes to this Privacy Policy are published will be deemed as your acceptance of the updated policy. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how LVP88 handles your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: privacy@lvp88.com
• Support Email: support@lvp88.com
• Live Chat: Available 24/7 via the LVP88 platform

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests, please include your full name, LVP88 account number and request details to help us process it promptly.